Frequently asked questions

cloudsclaw is managed hosting for upstream OpenClaw — the open-source AI-agent runtime with 134k GitHub stars. You get your own private, always-on container with zero setup, BYOK LLM keys, 12 messenger channels, and daily backups.

No. cloudsclaw is an independent managed-hosting service. We are not affiliated with, endorsed by, or officially connected to the OpenClaw project, its maintainers, or MyClaw. We run the unmodified upstream image as a fan of the project.

Under 60 seconds in the happy path. Sign in with Google, pick a tier, pick a region, paste your BYOK key, and chat. No Docker, no YAML, no sysadmin. We keep a pool of warm images so boot is near-instant.

No. If you can use Slack, you can use cloudsclaw. The dashboard is click-to-configure and the agent answers in natural language across any of the 12 messenger channels. Power users still get full shell access inside the container for anything advanced.

cloudsclaw is ~20% cheaper than MyClaw across every tier. LITE starts at $15/mo vs $19, and the yearly discount is ~20% vs ~17%. Our /pricing and /compare pages have the full side-by-side with date-stamped sources.

BYOK = Bring Your Own Key. You paste your own Anthropic, OpenAI, or Google API key; we inject it into your container at boot, encrypted at rest and never logged. You pay the LLM provider direct at zero markup. MyClaw also supports BYOK.

Optional alternative to BYOK. You add credits via Stripe, and we meter token usage against them so you do not need to manage LLM accounts. Useful for team workspaces where you want a single pool. MyClaw does not offer this.

Cancel anytime from the dashboard on monthly plans. Your instance is paused immediately; your data is retained for 30 days so you can export or re-subscribe. After 30 days, it is permanently deleted per our retention policy.

GDPR: yes, day one, with a published privacy policy + DPA. SOC 2 Type II: on the roadmap at the Enterprise tier. HIPAA BAA: available on request for Enterprise. MyClaw publishes none of these.

Every tenant runs in its own Docker container with dedicated filesystem, dedicated memory, and no route to other tenants disks. Your BYOK keys are injected at boot from encrypted storage and never written to shared infrastructure.

In January 2026, 341 malicious skill packages exfiltrated keys from ~1,800 self-hosted OpenClaw instances. We are shipping opt-in signed-skill verification — only skills signed by trusted author keys install. See our blog post for the full post-mortem.

Yes. Our DPA is linked from the footer and our subprocessor list (Cloudflare, Hetzner, Anthropic, Stripe, WorkOS) is publicly maintained on GitHub with 14-day change notices. MyClaw does not publish this.

WhatsApp, Telegram, Slack, Discord, iMessage, Signal, Microsoft Teams, Matrix, Feishu / Lark, Zalo, Nostr NIP-17, and Nextcloud Talk. Each is a two-way adapter — your agent reads and replies in the user native app.

We bridge through a self-hosted Matrix gateway on your Mac, so messages stay end-to-end encrypted on the Apple side. You sign in once with your Apple ID on a Mac you own; cloudsclaw never sees your Apple credentials.

Yes. Conversation memory, preferences, timezone, and language live in the agent, not in the channel. Your supplier starts in Feishu, you reply from iMessage, and the agent maintains the thread across both.

Yes. You pick home_region at signup: Germany (FSN1), Finland (HEL1), or US Virginia (ASH). Your container, memory, and backups all live in that region. MyClaw does not advertise a region picker.

Yes — we run unmodified upstream OpenClaw, so every community skill is compatible. Optional signed-skill verification is on the roadmap (post-ClawHavoc). You can opt in per-skill.

We auto-restart on crash with exponential backoff, snapshot your state on every commit, and replay in-flight tasks from the last known-good checkpoint. Daily off-site backups are encrypted and retained 30 days.

MAX and above get team workspaces in 2026. Enterprise adds RBAC, WorkOS SSO (SAML + OIDC), SCIM provisioning, and immutable audit logs. MVP is single-user, same as MyClaw.

Export your OpenClaw state from MyClaw (standard tarball), sign up to cloudsclaw, pick a region, and upload via the dashboard. Your skills, memory, and chat history transfer 1:1 since both run the same upstream image. Typical migration: under 10 minutes.

Yes. Both platforms run unmodified upstream OpenClaw, so any skill installed on MyClaw installs identically on cloudsclaw. If you opt into signed-skill verification, unsigned skills will refuse to install — you can flip that switch off if needed.

Yes, free on ULTRA and Enterprise. One of our engineers will walk your migration live, verify state parity, and wire up any custom channels you use. MAX and below get written migration docs and email support.